Once you migrate your legacy account to Epic Games account, all your remaining PPI credits and licenses for already paid inputs will be transferred as well. In order to use them, you need to sign in with Epic Games account also in the application.
If you cannot export already licensed model or if the application cannot recognize the credits on your account, please try to:
- Change the user account in the application via WORKFLOW tab - Application - Settings - Licenses - Change application owner. Then please sign in with Epic Games option.
- Sign in with the Epic Games account on our website and check the current credit balance in the section Transactions.
- Check if you are using the correct Epic Games account of yours. You can check it in the Account section after you sign in with Epic Games option.
- Check if you migrated all legacy accounts you needed. You can check it in the section Legacy Accounts.