Cannot export mesh even after upgrading PPI license

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Ina Fichman

• November 20, 2019 13:19

Hi, I was trying to export a mesh a few days ago when I had the PPI 2000 credits license and encountered a paywall message saying that I have to purchase 2362 credits. So I have upgraded the license to 5000 credits and tried exporting again, getting the same paywall message.

Am I missing something ?

Thanks.

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  ssh4

  • November 22, 2019 00:29

  Did you changed licensed images in any way?

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  Zuzana Ďuríčková CR

  • November 22, 2019 12:58

  Hello Ina,

  I have replied also to your message sent via contact form. According to the screenshot you have sent you just need to confirm the usage of the credits assigned to your account (not to buy extra credits). This additional confirm is added for the users' protection. 

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  jari miranda

  • December 25, 2019 23:58

  I have the same problem. I refresh the page after trying to export but it jamms to the buy new credits and it wont refresh my credits even if i try to login many times.

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