Not able to export orthophotos properly

August 13, 2020 09:06

Hello! I am not sure if this is related to the latest update, but I am not able to export orthophotos properly. I have made several orthophotos of two different models, and everything seems normal except I am not able to open them in the 2D view. In addition, I don't get the Ortho tab option when I select an orthophoto. As it is now, I am only able to export the orthophotos without the option to include/exclude scale bar and the GC points.

Maybe not relevant, but the models are scaled but not georeferenced.

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17 comments

Erik Kubiňan CR

August 13, 2020 13:34
Could you please try to simply restart RC and try again? Simple thing, but does sometimes help with ortho projection.
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Dag-Øyvind Solem

August 19, 2020 20:39
I tried this several times, but it doesn't help.

Probably not a related issue, but the units show as uX (with X as number), even though I have specified the measurements in meters/centimeters.
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Erik Kubiňan CR

August 24, 2020 10:31
Which license of RC are you using Sir? Is this issue going on all of the projects or a specific one?
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Dag-Øyvind Solem

August 24, 2020 12:42
It is a single computer license (registered on ikt@niku.no).I have this problem on at least two projects.
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Erik Kubiňan CR

August 24, 2020 12:43
Sorry to question again but what type of license? Steam PGM CLI Enterprise PPI?
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Dag-Øyvind Solem

September 10, 2020 07:39
Probably Enterprise, but I don't know how to confirm that.
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Erik Kubiňan CR

September 10, 2020 08:54
Could you by any chance record a screencapture of the issue please? It would help us to understand where the issue could be.
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Dag-Øyvind Solem

September 10, 2020 10:46
In the image above I have highlighted an orthophoto, but as you can see I am not able to view the orthophoto in the 2D view, and there's no Ortho tab in the menu above.
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Erik Kubiňan CR

September 10, 2020 12:47
Hello again,
please drag n drop the ortho projection onto the 2D window, it should display then and work as expected.
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Dag-Øyvind Solem

September 10, 2020 13:01
No, it doesn't. If you'd like, we could talk via Teams or Skype if you would like to have a look at it yourself.
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Erik Kubiňan CR

September 10, 2020 13:30
That would not be possible, but I would like to ask you to write a ticket by sending an email to support@capturingreality.com
We will need you to upload the images and the project files so we can have a look on our side. At least we could see whether this happens due to RC on your computer or if the project itself has an issue somewhere. When writing the email, please paste the link to this thread in the message.
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ARCHIPAT2021

September 11, 2020 14:04
Hello,

Same problem here.

It started with version 1.1. Orthoprojection is created but it doesn't appear in the 2D view.

I can export the orthoprojection only from the 1D view.

Kinda annoying because I cannot see where I cut the model.

Any idea on how to fix the bug?
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Zuzana Durickova 2

September 14, 2020 09:17
Hello,

can you please try to run the application along with holding Shift key and select "Make it like a clean install"? This will reset the application to the default settings and it might help with the problem. But please note that you will need to activate the license again.
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nobrien

October 12, 2020 19:29
We have had the same problem on multiple projects since the update to 1.1. Opening RC as a clean install worked but not something we want to have to do each time.
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Erik Kubiňan CR

October 13, 2020 12:00
Well surely we as well do not want users to experience this and have a clean workflow, we will fix it in the future.
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Jan_Hubert

April 13, 2021 13:09
Dear all,

Has there been any solution to the problem pointed out here. I still can't look at the orthos in RC when i generate them. This makes it impossible for me to look and scale them.
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Wallace Wainhouse CR

April 13, 2021 13:41
Hi Jan,

Have you tried the fix as described above by Zuzana ?
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