unlock.bin not found- PPI Activation filed error message

swapnil.bim

September 15, 2020 01:54

I have Installed latest version from the website

purchased PPI- 2000 credits

am not able to activate with generated code with error message attached

not able to find unlock.bin file

please help how to activate PPI

Comments

21 comments

Erik Kubiňan CR

September 16, 2020 11:18
Hello dear user,
were you online when trying to activate using the token? Did you try to create a new one?
Do you know that you can also simply activate RC PPI using your credentials? Just type in username and password and select PPI as the license type.
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swapnil.bim

September 16, 2020 19:52
1 purchased ppi 2000 credits
2. Logged in with details
3. Downloaded RC and installed

Issues :
1. Not able to start RC in first step itself with activation error message and forces to forces to close RC
2.allready in online ,logged into my
After starting activate ppi
There is no unlock.bin file to select
Activation token generated,, this too does not work

IS THERE ANY SUPPORT TEAM WITH RC ??????????
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swapnil.bim

September 16, 2020 19:57
Am struggling from 2 days to start RC and activate RC after purchasing ppi, there is no proper support team to help
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swapnil.bim

September 16, 2020 20:00
Even support team via emails fails to understand my issue and not able to provide any solution..
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Erik Kubiňan CR

September 17, 2020 08:18
Dear swapnil.bim I would like to ask you to control yourself a bit. We are trying to help you. That is exactly why I have asked these questions, to troubleshoot the problem and hopefully help you get it sorted.

Now back to the issue. Is there a chance you're using VPN? If yes then please turn if off and try to activate. Any other security or connection specific things that you have enabled could cause a failure in activation.
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swapnil.bim

September 17, 2020 09:42
i checked with VPN off and all other security / virus settings off.
the issue is same ,Repeating the same error message.
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Erik Kubiňan CR

September 18, 2020 08:42
Alright, thank you.
Please try to hold shift and double click on the RC icon, then select make it like a clean install and try again please.
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swapnil.bim

September 18, 2020 09:16
yes tried this , still same problem /issue
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Erik Kubiňan CR

September 21, 2020 11:46
Please write a ticket using email: support@capturingreality.com
We may need some of your personal information so this cannot be communicated on forum.
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swapnil.bim

September 22, 2020 05:17
Already Sent to support@capturingreality.com

and ticket no is 2165
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swapnil.bim

September 23, 2020 02:53

Edited
hello ticket #2165 and #2204 are merged to #2165 not solved yet.
on discussion board says to contact support@capturingreality.com
and the mails to support team says do not reply. to mail, comment on discussion board.

so please let me know what is the solution for this issue
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Erik Kubiňan CR

September 23, 2020 07:13
My colleague is discussing the issue with your in the ticket already dear swapnil.bim your case is rare and needs to be troubleshooted, there is not first hand solution before we isolate the possibilities.
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swapnil.bim

September 23, 2020 07:31
yes ok, it looks very rare issue,, your team is trying their best to solve this issue. i have no complaints against you.

i just annoyed as the issue is pending from past 8 days thus lost a job contract.

i was confident to complete the task within in client time frame, so i purchased PPI Licence.

now i lost in both ways.
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swapnil.bim

September 26, 2020 08:49
hello, please let me know what is the solution for this issue

am awaiting from 15 days to resolve this issue

Please provide me solution at earliest or refund the payment..
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swapnil.bim

October 08, 2020 11:24
hello how long it will be, to solve this issue

what is the process to revert payment back??
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Erik Kubiňan CR

October 08, 2020 11:55
Dear Swapnil,
once again. My colleague was discussing this issue with your in a support ticket and you were not replying to his questions. If you ignore the troubleshooting process, we cannot do anything about this.
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swapnil.bim

October 08, 2020 13:23
am constant touch with your team

there is no solution from your team.

every time they suggest a solution, but problem error repeating

instead of providing a solution, they blaming me, problem is at my end

so i checked with my network admin, and there is no problem at my end

from past 22 days am struggling with this issues.

what i observed is i lost my money by buying this credits,

how long should i wait?
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Erik Kubiňan CR

October 09, 2020 06:43
The situation is. Nobody is trying to blame you. We were trying to search for a fix as this hasn't been found with any other user yet. The last questions from us to you via support ticket have been asked on 30. September and ever since, you did not respond. Please either work with us on this case or do not pretend we ignore you, because that's far away from what we want or do.
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swapnil.bim

October 13, 2020 04:10
Yes responded to support ticket.
Still issue not yet solved
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swapnil.bim

October 13, 2020 04:14
Please let me know,what is the procedure to revert back my payment
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Erik Kubiňan CR

October 13, 2020 12:07
Surely there will be a solution, but please continue in the support ticket, we cannot discuss this in two channels at the same time.
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