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8 comments

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    Lucia CR

    hello, you can use our contact form: https://www.capturingreality.com/Contact

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    Ervine Lin

    Strange, my entire post didn't show up.

    What I tried to say was, I have already contacted support via the contact form. After the initial reply I got no other replies or updates whatsoever.

    Even filling up the form again I got no further replies.

    I don't understand why this is so.

    Please advise,

    Ervine

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    Ervine Lin

    If it helps, my ticket number was

    crticket:cXdg3ZCUbI57dDBMgRTs4wccOHp5qsi6gLn3C3u1V4Jm6RLnqALqaym/97Tij2iBYanEecbAKhXI890+tnXiKQ==;

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    Ervine Lin

    I have submitted what must be my third or fourth enquiry via the contact form to ask for an official price quote.

    Unfortunately time is of the essence and although I find RC to be one of the best packages out there, if I still don't get any response I will have to look for alternative solutions.

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    Lucia CR

    we do our best to respond to all messages as fast as we can - within our business hours,

    I have found only 1 ticket no. 325 395 005 from 2017-08-18 in which you were asking for a reseller, based on your name, and it was sent a reply; I would need your e-mail address(es) provided in our contact form to check it fully,

    however, if you cannot get any message from us after trying several times, then your e-mail service provider may be blocked in ours because somebody has misused your provider to send spam; you could easily overcome this by providing us with/writing us from an e-mail from a different e-mail provider when using our contact form;

    you can also use our direct e-mail sales@capturingreality.com

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    Ervine Lin

    Thanks! That is exactly what I wanted.

    I have sent an e-mail to sales@capturingreality.com.

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    Lucia CR

    This is to confirm that we have received the e-mail. Our business/sales manager will deal with it as soon as possible.

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    Ervine Lin

    Thank you, much appreciated!

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