can't Export Object

gisnet

• February 06, 2022 11:55

Hi,

I cant export my model, because there is no connection to the Capturing Reality Certification Authority. 3 days agot it worked.

Any idea?

Thanks Sven

• Official comment

  

  RealityCapture Support

  • February 07, 2022 12:41
  • Edited

  Hello everyone, 

  thanks a lot for reporting this. We are working on resolving this issue with the highest priority. We apologize for any inconvenience caused.

  Thank you for your patience. 
  
  UPDATE: Issue was resolved 7th Feb 1:30 PM CET. 

• 

  rollinhunt

  • February 06, 2022 12:16

  Same happening to me right now

• 

  theVerveLight

  • February 06, 2022 12:20

  Yep same. PPI server might be down.

• 

  rollinhunt

  • February 06, 2022 13:42

  By chance are you guys using virtual machines?

• 

  Vitbak

  • February 06, 2022 14:21

  It doesn't work for me either

• 

  Vitbak

  • February 06, 2022 14:22

  I don't use a virtual machine.

• 

  SomeRandomNiko 1

  • February 06, 2022 14:47

  Same for me

• 

  Brick_Bazooka

  • February 06, 2022 14:48

  same thing happening to me, i can't export neither models or masks, yesterday it was working fine

• 

  PorridgePorage

  • February 06, 2022 14:53

  Same here.

• 

  Mickanside

  • February 06, 2022 16:27

  Same here !

• 

  OBJ.Studio

  • February 06, 2022 16:44

  Same here. Hope this changes soon, we are getting rid of this PC tomorrow...

• 

  antoniouChris

  • February 06, 2022 17:13

  I'm having the same issue. Tried on two different machines. Very annoying 

• 

  arrela75

  • February 06, 2022 17:22

  Same here, I'm going crazy

• 

  PorridgePorage

  • February 06, 2022 18:13

  Has anyone got this working yet? 

• 

  GazerBlitz

  • February 06, 2022 23:44

  same here. doesnt seem to be resolved yet

• 

  lambo69420

  • February 07, 2022 01:53

  same here

   

• 

  emergentpresent

  • February 07, 2022 04:20

  same here!

• 

  Asset Double

  • February 07, 2022 07:06

  Any fix on this yet?

• 

  originalemanuel

  • February 07, 2022 07:18

  Same here!

• 

  Andras T

  • February 07, 2022 08:39

  +1

• 

  mattcvfx

  • February 07, 2022 09:00

  Same! It's been this way for over 12 hours

• 

  Azadbal

  • February 07, 2022 09:01

  Same here. Since Sunday, Feb 6th.

• 

  Akki1509

  • February 07, 2022 09:52

  same issue 

• 

  digitage.team

  • February 07, 2022 10:35

  Same problem, waiting for the RC team to fix the issue. Good luck guys, we need your success !

• 

  jsgvideos

  • February 07, 2022 11:29

  Same problem. second day in a row. Hope they fix it soon. 

   

• 

  cmuscata

  • February 07, 2022 11:37

  Yup same - can´t connect to export.

• 

  Visual State

  • February 07, 2022 12:20

  Hey, guys. I spent 5 hours to solve this problem, I reinstall app, changed internet connection, PC and other... and now I see that it is not my problem, but with the server... sadness.

• 

  digitage.team

  • February 07, 2022 12:32

  We just noticed that export was possible again on our computers. Thank you RC team to have solved it so fast. Good exporting everyone !

• 

  Mickanside

  • February 07, 2022 12:35

  Yes ! I confirm it ! Thank you IT team !

• 

  Zuzana Ďuríčková CR

  • February 07, 2022 12:39

  Hi everyone,

  yes, the problem with licensing should be fixed now. Please contact us at support@capturingreality.com if you still experience any issues. We are sorry for any trouble caused.

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