can't Export Object

Comments

36 comments

  • Official comment
    Avatar
    RealityCapture Support

    Hello everyone, 

    thanks a lot for reporting this. We are working on resolving this issue with the highest priority. We apologize for any inconvenience caused.

    Thank you for your patience. 

    UPDATE: Issue was resolved 7th Feb 1:30 PM CET. 

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    rollinhunt

    Same happening to me right now

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    theVerveLight

    Yep same. PPI server might be down.

    1
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    rollinhunt

    By chance are you guys using virtual machines?

    0
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    Vitbak

    It doesn't work for me either

    0
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    Vitbak

    I don't use a virtual machine.

    0
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    SomeRandomNiko 1

    Same for me

    0
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    Brick_Bazooka

    same thing happening to me, i can't export neither models or masks, yesterday it was working fine

    0
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    PorridgePorage

    Same here.

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    Mickanside

    Same here !

    0
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    OBJ.Studio

    Same here. Hope this changes soon, we are getting rid of this PC tomorrow...

    0
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    antoniouChris

    I'm having the same issue. Tried on two different machines. Very annoying 

    0
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    arrela75

    Same here, I'm going crazy

    0
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    PorridgePorage

    Has anyone got this working yet? 

    0
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    GazerBlitz

    same here. doesnt seem to be resolved yet

    0
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    lambo69420

    same here

     

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    emergentpresent

    same here!

    0
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    Asset Double

    Any fix on this yet?

    0
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    originalemanuel

    Same here!

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    Andras T

    +1

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    mattcvfx

    Same! It's been this way for over 12 hours

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    Azadbal

    Same here. Since Sunday, Feb 6th.

    0
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    Akki1509

    same issue 

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    digitage.team

    Same problem, waiting for the RC team to fix the issue. Good luck guys, we need your success !

    0
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    jsgvideos

    Same problem. second day in a row. Hope they fix it soon. 

     

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    cmuscata

    Yup same - can´t connect to export.

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    Visual State

    Hey, guys. I spent 5 hours to solve this problem, I reinstall app, changed internet connection, PC and other... and now I see that it is not my problem, but with the server... sadness.

    0
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    digitage.team

    We just noticed that export was possible again on our computers. Thank you RC team to have solved it so fast. Good exporting everyone !

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    Mickanside

    Yes ! I confirm it ! Thank you IT team !

    0
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  • Avatar
    zuduri
    Hi everyone,
    yes, the problem with licensing should be fixed now. Please contact us at support@capturingreality.com if you still experience any issues. We are sorry for any trouble caused.
    2
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