PPI License Activated via Offline but cannot open PPI RC file

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buiquockhiem

• December 07, 2021 10:57

After activating the PPI license offline, we tried to open a PPI RC file but encounter an issue in which RC refused to open.

Seems like it needs to sign in on Epic account or any other account to be able to open the file.

But the case is, the machine we're using cannot have access to the Internet.

Please adivce. 

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  Ondrej Trhan CR

  • December 07, 2021 11:41

  Hi buiquockhiem, what error did you get? Can you attach there a print screen?

  Where was the project created? Was it on different computer?

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  buiquockhiem

  • December 08, 2021 01:53

  Hi Ondrej Trhan CR,

  The error is as following: 

  

  The project was created on a different machine. 

   

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  Ondrej Trhan CR

  • December 08, 2021 08:30

  Were you logged in your account on this different machine? Or did you create a project as anonymous?

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  buiquockhiem

  • December 08, 2021 11:47
  • Edited

  Hi Ondrej Trhan CR

  On this machine, we could not log in, it was a offline machine. 

  And the project was created from a stakeholder of ours. 

   

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  Ondrej Trhan CR

  • December 08, 2021 12:19

  If it was the offline machine, then it is possible, that we have registered it as anonymous. To open a PPI project on another computer it is needed that the computer, where the project was created, needs to be registered (that means, that there was someone logged under account), because we need to find keys according to this registration.

  On offline computer it is needed to process a whole project.

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  buiquockhiem

  • December 08, 2021 13:50

  Hi Ondrej Trhan CR,

  Thank you for your answer.

  Aside from creating a whole project on the offline machine, is there any other option that we could open the project created from another machine?

  Otherwise, is it possible to whitelist during the registration stage when we open the file?

  Would be great if there is a list of domains that needs to be whitelisted. 

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  Ondrej Trhan CR

  • December 08, 2021 14:29
  • Edited

  You should log in another machine with your account. There are these problems, when machines are anonymous for us. It could be done just once. If it won't working, than you need to be online as it is said in the error description.

  Please navigate to your Internet Explorer settings (regardless of which browser you actually use). Under its SECURITY tab you can find the TRUSTED SITES menu. Add https://www.capturingreality.com and https://capturingreality.com, and hit OK to apply. 
  Also make sure that the communication with capturingreality.com and www.capturingreality.com is enabled on ports 80 (HTTP) and 443 (HTTPS) in your firewall.

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