Asking for PPI Credits When I've got Academic Licenses.
Greetings,
So, I've got a series of approved academic licenses on for our labs. Whenever students try to export, they get prompted to enter a PIN to pay with PPI credits - even though I've authenticated (using my Epic account...which is connected to the licenses). My License page on my account detail page seems to be in order (all my licenses are listed properly). Did I miss a step somewhere with the necessary authentications?
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Hi Ethan, if you want to export and use yor PPI credits you need to aslo use PIN to verify it: https://support.capturingreality.com/hc/en-us/articles/360020461700-How-to-use-PPI-with-Epic-Games-account-
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Just two of your licenses are active now.
Did you follow this workflow: https://support.capturingreality.com/hc/en-us/articles/4410037072146-I-have-several-ENT-licenses-How-can-I-easily-share-them-with-my-team-students-for-offline-activation- ?
It seems like your students have activated just PPI license, not the full one.
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