Asking for PPI Credits When I've got Academic Licenses.

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Ethan Watrall

• April 12, 2022 17:15

Greetings,

So, I've got a series of approved academic licenses on for our labs.  Whenever students try to export, they get prompted to enter a PIN to pay with PPI credits - even though I've authenticated (using my Epic account...which is connected to the licenses).  My License page on my account detail page seems to be in order (all my licenses are listed properly).  Did I miss a step somewhere with the necessary authentications?

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  Ondrej Trhan CR

  • April 13, 2022 07:37

  Hi Ethan, if you want to export and use yor PPI credits you need to aslo use PIN to verify it: https://support.capturingreality.com/hc/en-us/articles/360020461700-How-to-use-PPI-with-Epic-Games-account-

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  Ethan Watrall

  • April 13, 2022 10:14

  I'm confused, these are full licenses...why am I being forced to use ppi credits?

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  Ondrej Trhan CR

  • April 13, 2022 10:38

  Just two of your licenses are active now.

  Did you follow this workflow: https://support.capturingreality.com/hc/en-us/articles/4410037072146-I-have-several-ENT-licenses-How-can-I-easily-share-them-with-my-team-students-for-offline-activation- ?

  It seems like your students have activated just PPI license, not the full one.

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  Ethan Watrall

  • April 13, 2022 10:45

  This is in the lab and on the machines that have fully activated licenses....and it's still asking for the PPI pin when trying to export

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  Ondrej Trhan CR

  • April 13, 2022 12:31

  When you click on the question mark in upper right site in the application, what does it say?

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  Ethan Watrall

  • April 20, 2022 19:33

  I've managed to fix it.  Had to deactivate and then reactivate the license.  

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