Does not contain all inputs Error

Comments

18 comments

  • Avatar
    Ondrej Trhan CR

    I'm so sorry, deleting the original images will corrupt the project, and there is no way to get it back. Even if the newly created images are identical they will not be licensed. Unfortunately it is not an option to pay for the new images either. 

    0
    Comment actions Permalink
  • Avatar
    Akin

    Is there no option to pay for the new images?

    Surely we aren't expected to redo months of work from scratch if we happen to encounter this error?
    There must be some way to relicense the project inputs, correct?

    0
    Comment actions Permalink
  • Avatar
    Ondrej Trhan CR

    Hi Akin, yes you can license new inputs, but the PPI project need the input which were used for project creation. So it is better to keep the inputs until you finish your project.

    0
    Comment actions Permalink
  • Avatar
    Akin

    Yes, understood.

    But what happens if just one of the original inputs has inadvertently changed somehow after licensing?   How can we relicense the data set so we can continue working?   I don't care if the original license is lost, I'll pay for a whole new license for the entire dataset, I just need to make the file usable again.

    0
    Comment actions Permalink
  • Avatar
    Ondrej Trhan CR

    This is not doable, you need to have all original files, which were used for project creation. It is always good to save the original images somewhere where they won't be changed or deleted for cases like this. You need to follow all these rules with PPI license: https://support.capturingreality.com/hc/en-us/articles/4682945870364

     

    0
    Comment actions Permalink
  • Avatar
    Akin

    So once a project is licensed, if anything happens to a single bit of the original input data, not only is the license you paid for no longer valid, but the entire project is corrupted and unusable?

    No opportunity to simply discard the old license so it may be relicensed?

    0
    Comment actions Permalink
  • Avatar
    Ondrej Trhan CR

    If you once licensed the inputs, the their license is valid forever. The license file is saved on our servers for two years. Is this project older than two years? We also recommend to download the license file after licensing (https://www.capturingreality.com/PPI-Pay-Per-Input).

    There is not this opportunity now. Have you changed some of your images?

    0
    Comment actions Permalink
  • Avatar
    Akin

    For some unknown reason, this error occurred in one of our projects...  None of the original inputs were changed, just images for the texturing layer which are stored in a .texture folder.

    Everything looks just fine in the project, we even see the notification that all inputs are licensed.

    All we want to do is export the mesh and textures.  But every time we go to do so we get the error.

    Is there anything we can try to do to recover this project?

    0
    Comment actions Permalink
  • Avatar
    Akin

    Yes, we followed all of the rules.  None of the original inputs were changed or moved in any way that we can think of.  All of the images modified dates match over a month ago, and none are missing.  The project says its fully licensed once the license calculation finished.

    We're basically locked out of our dataset.

    0
    Comment actions Permalink
  • Avatar
    Ondrej Trhan CR

    Is it possible to share your project and used dataset?

    0
    Comment actions Permalink
  • Avatar
    Akin

    Yes, we can package it up and send it your way.  How should we do that?

    0
    Comment actions Permalink
  • Avatar
    Ondrej Trhan CR

    Hi, I sent you invitation for upload your data.

    0
    Comment actions Permalink
  • Avatar
    Akin

    I've uploaded the data to the folder - please let me know what we can do.  Thank you!

    0
    Comment actions Permalink
  • Avatar
    Ondrej Trhan CR

    Thank you for your upload, I will look on your data.

    0
    Comment actions Permalink
  • Avatar
    Ondrej Trhan CR

    Hi Akin, I was able to download just images, during project downloading it was crashing for me. What were your reconstruction settings?

    0
    Comment actions Permalink
  • Avatar
    Akin

    Hi Ondrej Trhan,

    While I appreciate your restarting the project and realigning / licensing - the point isn't that we were worried about losing the license - it's that all of our custom work (cleaned meshes, cleaned UVs, models, reprojections) from the original project is now locked and we're unable to use the original project.

    Further - since we didn't edit or erase any of the original inputs, we have no way of guaranteeing that this doesn't happen again after weeks or months of work on an RC project.  We need a way to fix this problem whenever this error message comes up so we can properly export our meshes and textures.

    Will this be fixed in the coming version?   Thank you.

    0
    Comment actions Permalink
  • Avatar
    Ondrej Trhan CR

    Hi Akin,

    as I wrote before this error is in mostly cases connected with some kind of image change (even getting a star to the image is considered as image's change as it is written in EXIF).

    But we noticed our developers regarding this issue and now they are looking for the solution. I don't have other information yet.

    Again, sorry for the inconveniences. 

    0
    Comment actions Permalink

Please sign in to leave a comment.