Does not contain all inputs Error
I`ve made a project, and then some TIF files from folder were accidentally deleted, however I`ve replaced them again from lightroom. Project opened succesfully and I imported the model, and textured it (I can even see the texture in Reality). But I can`t export it getting this error message. It is an urgent project and I spend 2 days for control points refining and now I can`t export the result, How can I fix this??
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Yes, understood.
But what happens if just one of the original inputs has inadvertently changed somehow after licensing? How can we relicense the data set so we can continue working? I don't care if the original license is lost, I'll pay for a whole new license for the entire dataset, I just need to make the file usable again.
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This is not doable, you need to have all original files, which were used for project creation. It is always good to save the original images somewhere where they won't be changed or deleted for cases like this. You need to follow all these rules with PPI license: https://support.capturingreality.com/hc/en-us/articles/4682945870364
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If you once licensed the inputs, the their license is valid forever. The license file is saved on our servers for two years. Is this project older than two years? We also recommend to download the license file after licensing (https://www.capturingreality.com/PPI-Pay-Per-Input).
There is not this opportunity now. Have you changed some of your images?
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For some unknown reason, this error occurred in one of our projects... None of the original inputs were changed, just images for the texturing layer which are stored in a .texture folder.
Everything looks just fine in the project, we even see the notification that all inputs are licensed.
All we want to do is export the mesh and textures. But every time we go to do so we get the error.
Is there anything we can try to do to recover this project?
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Did you follow all these rules: https://support.capturingreality.com/hc/en-us/articles/4682945870364-How-can-I-preserve-PPI-licenses-?
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Yes, we followed all of the rules. None of the original inputs were changed or moved in any way that we can think of. All of the images modified dates match over a month ago, and none are missing. The project says its fully licensed once the license calculation finished.
We're basically locked out of our dataset.
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Hi Ondrej Trhan,
While I appreciate your restarting the project and realigning / licensing - the point isn't that we were worried about losing the license - it's that all of our custom work (cleaned meshes, cleaned UVs, models, reprojections) from the original project is now locked and we're unable to use the original project.
Further - since we didn't edit or erase any of the original inputs, we have no way of guaranteeing that this doesn't happen again after weeks or months of work on an RC project. We need a way to fix this problem whenever this error message comes up so we can properly export our meshes and textures.
Will this be fixed in the coming version? Thank you.
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Hi Akin,
as I wrote before this error is in mostly cases connected with some kind of image change (even getting a star to the image is considered as image's change as it is written in EXIF).
But we noticed our developers regarding this issue and now they are looking for the solution. I don't have other information yet.
Again, sorry for the inconveniences.
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