Avatar

Zuzana Ďuríčková CR

Head of Technical & Customer Support Team

  • Total activity 341
  • Last activity
  • Following 0 users
  • Followed by 1 user
  • Votes 3
  • Subscriptions 209

Activity overview

Latest activity by Zuzana Ďuríčková CR
  • Avatar

    Zuzana Ďuríčková CR commented,

    Hello Wayne, those cameras are incorrectly aligned. Please try to group images w.r.t to exif by clicking on the Images sign in 1Ds and selecting Group:Then in the alignment settings please change t...

  • Avatar

    Zuzana Ďuríčková CR commented,

    Hello Steffen,  please contact our Sales dept at sales@capturingreality.com and add an invoice number. They will be able to check what is wrong with your payment. I believe since you have already c...

  • Avatar

    Zuzana Ďuríčková CR commented,

    Dear Marco, please excuse our late response. 1. Once your inputs are licensed, you can use them move them anywhere, or even send them to another person along with the generated license file and tha...

  • Avatar

    Zuzana Ďuríčková CR commented,

    Hello Darren, please excuse our late response.  Can you please give us more details about your project, such as number of inputs, if georeferenced, size of the model. Also can you please post some ...

  • Avatar

    Zuzana Ďuríčková CR commented,

    Hello, please excuse our late response. In order to remove the thumbnail of the image, please choose type "Colored(textured)" when exporting the video.

  • Avatar

    Zuzana Ďuríčková CR commented,

    Hello Jaime, please excuse our late response.  Also, if you wish to select multiple images, you need to list them into a text file and then use importImageSelection command. This will select all th...

  • Avatar

    Zuzana Ďuríčková CR commented,

    Thank you Benjy for the update. Did you set the camera scale in 3D SCENE context tab to the max? Also, I am looking forward to seeing the results :)

  • Avatar

    Zuzana Ďuríčková CR commented,

    Hello, more images capturing the edge might help but since this is not possible for you, you can filter the triangles and then close the coles. In the reconstruction tab, you can find selection too...

  • Avatar

    Zuzana Ďuríčková CR commented,

    Hello Eray, RealityCapture creates watertight meshes therefore it extrapolates the geometry in the areas with missing data. In your case, there are missing data from the laser from the other sides ...

  • Avatar

    Zuzana Ďuríčková CR commented,

    Hello, please minimize the progress bar and switch one view to console. You can see the percentage of calculating depth maps there. Then please check in Task manager using of GPU. Also, please chec...